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Refund Policy

Thank you for choosing Harbour, a service provided by C.Essentials LTD (registered in England and Wales, company No.16001166) 

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We aim to offer calm, compassion emotional support that meets your expectations.

This policy explains how refunds work for all Harbour subscription plans.

Subscription payments

  • All Harbour plans ("Standard Talk" and "Plus support") re billed monthly in GBP (£) via stripe or another secure payment provider.

  • Your subscription renews automatically on your billing date unless cancelled in advance.

  • You may cancel anytime; your access will continue until the end of your current billing cycle.

Refund eligibility

Because our services involve Human-delivered emotional support, we do not generally issue refunds once a new billing cycle has started.
However, a partial or full refund may be considered if:

  • You were charged after the cancelling your subscription before renewal.

  • You experienced a technical or billing error.

  • Harbour was unable to deliver the agreed level of service (for example, no listener assigned within 48 hours of payment).

Refunds will be reviewed on a case by case basis.​

How to request a refund

if you believe you qualify for a refund:

  • Email Harbourwellbeing@zohomail.eu within 14 days of the billing date.

  • Include your full name, email address and payment receipt.

  • we will review your request within 5 working days.

  • Approved refunds will be processed via the original payment method within 10 business days.

7-Day cooling-off period

Under UK consumer law, you have a legal right to cancel most online purchases within 14 days.

Because Harbour provides instant access to digital services and human-delivered communication, by starting your application you acknowledge that the service begins immediately and that this may affect your statutory right to a full refund under the consumer contracts regulations 2013.

If you cancel within the first 7 days of subscribing and have not yet used the service, you may  request a full refund.

Cancellations

  • You can cancel your subscription at any time through your account or by contacting harbourwellbeing@zohomail.eu 

  • After cancellation, you'll retain access until your current billing period ends.

  • no further payments will be taken unless you re-subscribe.

Contact

For questions about refunds or cancellations, please contact:

harbourwellbeing@zohomail.eu

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